One of the most powerful things about working with RubyShield Advisors is our ability to serve clients end to end – through strategic carrier partnerships and an unwavering focus on client-first solutions. But you may be asking yourself: what’s the difference between what we provide as a carrier partner versus an independent advisor? We put transparency first. Below, we lay out the full scope of what we do, how we work, and – just as importantly – what we don’t do.
As Your Carrier Partner — Included at No Cost*
- New line activations & orders*
- Hardware and device fulfillment – phones, tablets, and connected accessories
- Order status, tracking & delivery coordination
- Number ports & service moves
- Basic carrier issue escalation
- Standard account changes (not full account management)
These are standard order-taking and fulfillment tasks – not ongoing account management. They’re complimentary when RubyShield Advisors is the account manager of record through our carrier partnerships. For T-Mobile and AT&T accounts, this may be available even if another representative is currently assigned, pending reassignment eligibility. For Verizon accounts with an existing representative, RubyShield operates strictly in an advisory capacity, and these services are billable as part of your consulting engagement.
* On certain plans and carriers new add on lines may need to be done via a sub account or processed via customer care or in store due to specialized rates or plans not publicly available
As Your Telecom Advisor — Billed Services
- Bill audits & cost analysis
- Plan optimization strategy
- Contract review & renewal guidance
- Carrier comparison & migration planning
- Mobility & fleet connectivity planning
- Ongoing proactive account oversight
- Account management services when RubyShield is not the account manager of record, or for Verizon accounts with an existing representative
As these items require dedicated time and specialized expertise, they are part of our one-time or recurring retainer engagement options.
Engagement Options
One-Time Audit – starting at $99 (scope-dependent)- 📅 Monthly and Quarterly Options – Upon Request
Hardware & Device Procurement (Does not require one-time or retainer commitment)
What RubyShield Does NOT Do
❌ Legal advice
❌ Accounting or tax advice
❌ IT managed services
❌ Network engineering projects
❌ Carrier employee representation
❌ Guaranteed cost savings